Frequently Asked Questions

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Find answers to the most common questions about vehicle inspections, booking process, payments, certified mechanics, inspection reports, and Vehicle Health Certificates.

FAQ

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Select a category below to quickly find answers related to bookings, mechanics, payments, certificates, and more.

Booking

Questions related to inspection booking, scheduling and appointments.

Mechanics

Know about verified mechanics, ratings, pricing and service availability.

Vehicle Inspection

Understand inspection points, reports and complete inspection process.

Payments

Information about online payments, cash payments, invoices and refunds.

Certificates

Learn about Vehicle Health Certificates, validity and report downloads.

Marketplace

Future buy & sell marketplace for certified used vehicles on Vehicle Health.

Frequently Asked Questions

Below are answers to the most common questions asked by Vehicle Health users.

Booking
Choose your city, browse verified mechanics, compare their inspection charges and ratings, select the mechanic you prefer, choose a suitable date and time, then submit your inspection request.

Mechanics
Yes. Vehicle Health allows you to compare verified mechanics based on location, inspection charges, ratings and experience before selecting one.

Pricing
Inspection charges are decided by individual mechanics. You can compare prices before booking and choose the mechanic that fits your budget.

Payments
Yes. Online payment is supported through secure payment gateways. Some mechanics may also accept cash payment where available.

Inspection
The inspection typically covers the engine, gearbox, clutch, suspension, brakes, tyres, electrical system, body condition, interior, exterior and other important components.

Report
Yes. After the inspection is completed, you'll receive a detailed digital inspection report along with the Vehicle Health Certificate (if applicable).

Inspection
The inspection duration depends on the vehicle and inspection type, but most inspections are completed within 60–120 minutes.

Certificate
A Vehicle Health Certificate is a digital document issued after inspection that summarizes the vehicle's condition, inspection score and mechanic observations.

Booking
Yes. Bookings can generally be cancelled before the scheduled inspection time. Cancellation and refund eligibility may depend on the payment status and platform policy.

Marketplace
Yes. A future version of Vehicle Health will allow users to buy and sell certified used vehicles directly through the platform.
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